Delivery-timed requests
Trigger the request a set number of hours after the delivered status, not after dispatch, so buyers reply with the product in front of them.
Send a rating request once delivery is confirmed, score the product and the courier separately, publish approved reviews to the product page, and route angry replies to your team before they reach Google or Facebook.
Most Shopify review apps fire a request when the order is marked fulfilled. In Pakistan that can be four days before the box arrives, so buyers rate a parcel they have not opened. Post-Order Feedback waits for the delivery event, then asks on the channel the customer actually reads. It splits one rating into two questions: how was the item, and how was the rider. Positive reviews go to the product page after moderation. Low scores open an internal ticket instead.
Trigger the request a set number of hours after the delivered status, not after dispatch, so buyers reply with the product in front of them.
Send on the channel that fits the customer. WhatsApp for local buyers, branded SMS as fallback, email where you hold a verified address.
Two separate star ratings on one form. A one-star rider does not drag down a five-star product, and courier quality becomes a measurable number.
Nothing publishes automatically. Staff approve, reply or hide each review, and can request a photo before it goes live on the product page.
Ratings below your threshold notify support instantly with the order, items and courier attached, so the recovery call happens the same day.
A theme block renders approved reviews, average score and review count on the product page, with structured data markup for search results.
Install the app and connect your sending channels. Set the delay between delivery confirmation and the feedback request.
Write the request message and the rating form. Choose which product collections and which couriers are in scope.
Orders reaching delivered status queue automatically. Customers tap the link, rate the item and the rider, add a comment.
Staff clear the moderation queue. Approved reviews publish to the product page, low scores open a ticket.
A product page with no ratings converts worse than one with twelve. Asking every delivered buyer builds that count without paid review services.
An unhappy buyer who gets a call within hours usually does not post publicly. You catch the problem while it is still a support ticket.
Per-courier delivery scores by city give you numbers to take into a rate negotiation with TCS, Leopards, M&P, PostEx or Trax.
Recurring one-star comments on the same SKU flag a sizing, packaging or supplier problem long before returns data makes it obvious.
[PRICE] per month. Email requests, single rating form, moderation queue and the product page review block.
[PRICE] per month. Adds SMS and WhatsApp sending, courier scoring, negative feedback alerts and channel fallback rules.
[PRICE] per month. Multi-store, per-courier reporting, photo reviews, API access and a named support contact.
It listens for the fulfilment status moving to delivered in Shopify. Where your courier integration pushes that status back, the trigger is accurate. If your courier only marks shipped, you can fall back to a fixed number of days after dispatch, set per city.
Every review sits in a moderation queue until a person approves it. You are not obliged to publish a review you did not solicit publicly. What we advise against is deleting genuine criticism silently, because the same buyer usually reposts it somewhere you do not control.
Yes, and those are the orders where it matters most. COD buyers inspect at the doorstep and form an opinion immediately. Asking within a day of delivery captures that while it is fresh, and gives you a chance to fix a refusal before it becomes a return.
Message templates are free text, so you can write them in Urdu, Roman Urdu or English, and pick per customer segment. WhatsApp template approval rules still apply to the initial outbound message on that channel.
We will configure the triggers, channels and moderation rules around how your store actually ships.